Shipping Information

You can select from UPS, FedEx, or USPS. Overnight and 2nd day deliveries are available; please choose the best shipping option for your needs during the checkout process. Every effort is made to ship orders the same day when orders are placed before 3:30pm Eastern time. All orders are shipped within one business day. All orders are shipped from New York. Click here to view approximate delivery times to your area.

Payment Methods

We accept Visa, MasterCard, Discover, American Express and PayPal. Payments are processed through our merchant gateway, your credit card information is never stored on our server. Payments will show on your statements as KLEERFAXINC.

Damaged Goods

Should your shipment arrive damaged or defective, Kleer-Fax will replace merchandise at no charge to you. All claims should be communicated to us via email at weborders@kleer-fax.com. Please be sure to include your order number in all correspondence.

Return Policy

In the event you wish to return your order please contact us via email at weborders@kleer-fax.com. You will be responsible for all shipping charges plus an additional 15% restocking fee for orders placed incorrectly. Please be sure to include your order number in all correspondence.

Pricing

Pricing is determined by our standard list prices as published at www.kleer-fax.com. Customers are responsible for any and all shipping charges.

Sales Tax

All orders shipping to New York State will be charged sales tax. The sales tax in the shopping cart is an estimate only. The correct tax (if any) will be calculated and added before your credit card is charged. If your organization is tax exempt, please call customer service for assistance in setting up a tax exempt account.

Ordering Increments

Our Legal Indexes may be ordered by the pack. Most other products must be ordered in full box quantities. We will not break boxes on these items. Please read the descriptions carefully before placing your order.

Minimum Order

The minimum order is for $35.00 in merchandise excluding shipping charges and tax (if applicable).

Dealer Protection Policy

Kleer-Fax sells it's products through office products resellers. A listing of our dealers can be found on our website under the "Where to Buy" section. Our intention for web sales is to service customers who have difficulty finding a local dealer. Dealers may request that Kleer-Fax refrain from selling to a particular end user. The honoring of such requests is solely at the discretion of Kleer-Fax.

Privacy Policy

Kleer-Fax will send notifications, such as order confirmations, via email. If you have ordered merchandise from our web site and wish to have your email address or billing address or shipping address removed from our database, you can email your request to customersvc@kleer-fax.com. Please include your order number with your request. For your security, you must send the email request from the same email address you used to place your order.

Kleer-Fax uses the information it collects to improve functionality, such as search and site navigation, not for external marketing purposes. Kleer-Fax does not share any information with third parties. Telephone numbers provided on-line will be called only if Kleer-Fax has questions specific to your request.

Kleer-Fax will send notifications, such as order confirmations, via email.

In the future, Kleer-Fax may update this privacy policy to reflect unanticipated practices not outlined in this policy. These changes will be posted to the website, and users are invited to occasionally review the privacy policy.