Oral Communication and the Need for Written Documentation

For anyone who has ever played the telephone game, you know that the message passed from one person to another changes greatly over a short distance. This happened in our office recently when someone in the factory was paged.

A team member who had not heard the message asked,

“Who was just paged?”

“Mike,” came the reply.

Then another person asked, “what did he ask?”

“Oh, he just wanted to know who paged Mike.” Continue reading

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